Refund policy

Brumfield Estate Return and Refund Policy

Thank you for entering Brumfield Estate. Each parcel is prepared with care before leaving the Stillroom. Please review our return, refund, and shipping policy before placing your order.

Return & Refund Policy

Because fragrance and skin preparations are personal-use products, we are careful about what can be returned once an order has left our care.

Eligible Returns

We accept returns on eligible items within 14 days of delivery if the item is:

Unopened
Unused
In its original packaging
In resellable condition
Approved by Brumfield Estate before being shipped back

To begin a return, please contact us at [customer service email] with your order number and the reason for your return. Items sent back without prior approval may not be accepted.

Final Sale Items

For health, safety, and product integrity reasons, the following items are final sale and cannot be returned or exchanged:

Opened or used parfums
Opened or used body oils, salves, balms, or skin preparations
Discovery sets and sample vials
Gift cards
Sale, discounted, or promotional items
Limited release items marked final sale
Products not purchased directly from Brumfield Estate

We strongly encourage guests to begin with a Discovery Set before purchasing a full bottle.

Scent Preference

Fragrance is personal and changes from skin to skin. We cannot accept returns or exchanges on opened products due to scent preference, dry down, longevity, projection, or personal taste.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, missing an item, or incorrect, please contact us within 5 days of delivery at [customer service email].

Please include:

Your order number
Photos of the damaged item
Photos of the shipping box
Photos of the packing materials
A brief description of the issue

Please keep the damaged product, shipping box, and all packaging materials until the issue is resolved. We may need these materials for carrier review or claim support.

If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation and product availability.

Allergies & Sensitivities

Please review ingredient information before use. If irritation occurs, discontinue use. Brumfield Estate cannot guarantee that a product will be suitable for every guest, and opened personal-care products cannot be returned due to sensitivity or personal reaction.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to an error by Brumfield Estate.

Return Shipping

Guests are responsible for return shipping costs unless the return is due to an incorrect or defective item sent by Brumfield Estate.

We recommend using a trackable shipping service. Brumfield Estate is not responsible for returns lost or damaged in transit.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [Steward@Brumfieldestate.com].

We may be able to cancel your order if it has not yet been packed, labeled, or shipped. Once an order has shipped, it cannot be canceled.