Brumfield Estate FAQ
General
What is Brumfield Estate?
Brumfield Estate is a new American stillroom house based in Omaha, Nebraska, creating personal parfum, waterless skin rituals, and future home fragrance for guests building what they were not handed.
We are not an old estate. We are building one.
Where is Brumfield Estate located?
Brumfield Estate is based in Omaha, Nebraska.
Why do you call customers “guests”?
Because Brumfield Estate is built around hospitality, not pressure. We do not believe in chasing people into the house. We believe in welcoming them, serving them well, and preparing each parcel with care.
What is the Stillroom?
The Stillroom is the heart of Brumfield Estate. It is where our parfum, skin rituals, and future home fragrance releases are prepared, recorded, and finished with intention.
What is The First Register?
The First Register is our opening parfum collection. It introduces five Living Titles from Brumfield Estate:
The Steward
The Cooper
The Archivist
The Mercer
The Navigator
Each parfum represents a practiced identity: care, pressure, memory, refinement, or direction.
What are Living Titles?
Living Titles are not inherited titles. They are practiced ones.
Each fragrance in The First Register is named for a role of becoming, stewardship, memory, refinement, pressure, or movement. The title is not meant to tell you who to be. It is meant to help you recognize something already forming in you.
Fragrance
What sizes are your parfums available in?
Our parfums are available in:
10ml Travel Parfum
30ml Parfum
50ml Parfum
We may also offer discovery sizes, limited releases, or special formats during select releases.
Should I start with the Discovery Set?
Yes. Fragrance changes on skin, and we always recommend beginning with the Discovery Set before choosing a full bottle.
The Discovery Set allows you to experience each parfum slowly, wear them in real life, and choose the title that settles best on you.
How should I test the Discovery Set?
Wear one fragrance at a time on clean skin. Let it dry down before deciding.
We recommend wearing each parfum for a full day when possible. Avoid testing all five at once, as scent fatigue can make it difficult to experience each fragrance clearly.
Where should I apply parfum?
Apply to pulse points such as the wrists, neck, chest, or inner elbows.
Do not rub the fragrance harshly after applying. Let it settle naturally on the skin.
How long will the fragrance last?
Fragrance longevity depends on skin type, weather, application amount, clothing, and the scent composition itself. Some parfums wear close and intimate, while others may project more strongly.
We recommend testing on your own skin before purchasing a full bottle.
Why does a fragrance smell different on me than on someone else?
Each person’s skin chemistry, body temperature, products, and environment can affect how a fragrance develops. This is why we encourage guests to begin with discovery before choosing a larger size.
Are your fragrances masculine or feminine?
Brumfield Estate parfums are created for personal identity, not strict gender categories.
Some guests may experience certain scents as warm, soft, woody, floral, clean, smoky, or intimate, but each parfum is meant to be chosen by instinct and worn by the person it belongs to.
Skin Rituals
What are Skin Rituals?
Skin Rituals are body care products from The Washroom, our estate world for waterless skin preparations, hand care, oils, balms, and daily body care.
What does “waterless” mean?
Waterless products are formulated without water as a main ingredient. These may include oils, salves, balms, and anhydrous body preparations.
Because these products are concentrated, a little often goes a long way.
Why do some skincare products use plastic, aluminum, or other materials instead of glass?
We choose vessels by ritual, not appearance alone.
Glass is beautiful and belongs to many fine fragrance experiences, but some skincare products are used with wet, oiled, or slippery hands near tile, showers, and bathroom counters. For those uses, durable materials such as aluminum, PET, HDPE, PP, or other suitable packaging may better serve the guest.
The vessel must serve the ritual.
Are your skin products safe for sensitive skin?
Every guest’s skin is different. Please review the ingredient list before use, especially if you have allergies, sensitivities, or known reactions to fragrance, botanicals, oils, or cosmetic ingredients.
We recommend patch testing before full use. Discontinue use if irritation occurs.
Can I use your body oil on my face?
Unless a product is specifically labeled for facial use, we recommend using it only as directed. Body products are formulated for the body and may not be suitable for facial skin.
Are your products meant to treat medical skin conditions?
No. Brumfield Estate products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any medical condition.
For medical concerns, please consult a qualified healthcare professional.
Orders
How do I place an order?
Orders can be placed through our website. Add your chosen items to your cart, review your information at checkout, and complete your purchase.
Once your order is placed, you will receive an order confirmation by email.
Can I change my order after placing it?
Please contact us as soon as possible at Steward@brumfieldestate.com.
We may be able to update your order if it has not yet been packed, labeled, or shipped. Once an order has shipped, we cannot make changes.
Can I cancel my order?
If your order has not yet been packed, labeled, or shipped, we may be able to cancel it.
Please contact Steward@brumfieldestate.com as soon as possible with your order number.
I entered the wrong shipping address. What should I do?
Contact us immediately at Steward@brumfieldestate.com with your order number and correct shipping address.
If your order has already shipped, we may not be able to update the address. Brumfield Estate is not responsible for parcels delayed, returned, or lost due to an incorrect or incomplete address entered at checkout.
Do you offer gift messages?
When available, guests may leave a note for the Estate at checkout. We may offer printed gift messages or special parcel notes during select releases or holiday periods.
Do you offer gift cards?
Gift cards may be offered in the future. If available, they will be listed on our website.
Shipping
What shipping carrier do you use?
Brumfield Estate currently ships through USPS.
How long does order processing take?
Most orders are processed within 3–7 business days before shipping.
During launches, holidays, limited releases, or high-volume periods, processing may take up to 10 business days.
Processing time is separate from shipping transit time.
How long does shipping take?
Shipping times depend on the USPS service selected, the destination, carrier volume, weather, holidays, and other conditions outside of our control.
Once your order leaves the Estate, you will receive tracking information by email.
Do you ship perfume by air?
Orders containing alcohol-based parfum may require domestic ground shipping. For this reason, certain faster shipping options may not be available for fragrance orders.
Do you ship internationally?
At this time, Brumfield Estate ships within the United States only.
We do not currently ship internationally.
Do you ship to APO, FPO, or DPO addresses?
At this time, we do not ship to APO, FPO, or DPO addresses.
Do you offer local pickup in Omaha?
Local pickup may be offered in the future for select releases or events. If available, details will be shared on our website or through the Guest Book.
My tracking says delivered, but I cannot find my package. What should I do?
Please check your mailbox, porch, mailroom, parcel locker, front desk, household members, and neighbors.
If the package still cannot be located, contact your local USPS office for assistance. You may also contact us at Steward@brumfieldestate.com with your order number so we can review the situation.
Brumfield Estate is not responsible for theft, loss, or misplacement after a package has been marked delivered by USPS, but we review delivery issues case by case.
What if my package is lost in transit?
If your tracking has not updated for an unusual period of time, contact us at Steward@brumfieldestate.com with your order number.
We will review the tracking information and help determine the next step.
What if my order arrives damaged?
Please contact us within 5 days of delivery at Steward@brumfieldestate.com.
Include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box
- Photos of the packing materials
- A brief description of the issue
Please keep the damaged product, shipping box, and all packaging materials until the issue is resolved.
Returns & Refunds
What is your return policy?
Because fragrance and skin preparations are personal-use products, we are careful about returns.
We accept returns on eligible unopened and unused items within 14 days of delivery, as long as the item is in its original packaging, in resellable condition, and approved by Brumfield Estate before being shipped back.
To begin a return, contact Steward@brumfieldestate.com with your order number.
Can I return an opened fragrance?
No. Opened or used parfums cannot be returned or exchanged.
Fragrance is personal and changes on skin, so we encourage guests to begin with the Discovery Set before purchasing a full bottle.
Can I return a Discovery Set?
Discovery Sets and sample vials are final sale.
Can I return opened skincare?
No. Opened or used body oils, salves, balms, or skin preparations cannot be returned or exchanged for health, safety, and product integrity reasons.
What if I do not like the scent?
We cannot accept returns or exchanges on opened products due to scent preference, dry down, longevity, projection, or personal taste.
Please begin with the Discovery Set if you are unsure which fragrance to choose.
When will I receive my refund?
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Are shipping charges refundable?
Original shipping charges are non-refundable unless the return is due to an error by Brumfield Estate.
Who pays for return shipping?
Guests are responsible for return shipping costs unless the return is due to an incorrect or defective item sent by Brumfield Estate.
We recommend using a trackable shipping service. Brumfield Estate is not responsible for returns lost or damaged in transit.
Product Care
How should I store my parfum?
Store parfum in a cool, dry place away from direct sunlight, heat, and humidity.
Avoid leaving fragrance in a hot car, near a window, or in a bathroom with frequent steam.
How should I store skin rituals?
Store skin products in a cool, dry place away from direct sunlight and excess heat. Keep containers closed when not in use.
How long will my product last?
Product shelf life may vary by formula, storage conditions, and use. Please refer to the product packaging for any recommended use period or batch information.
If a product changes significantly in smell, color, texture, or appearance, discontinue use.
Are your products handmade?
Brumfield Estate products are prepared in controlled quantities and finished with care. We use batch records, product checks, and careful packaging standards as part of our Stillroom process.
Do you test on animals?
Brumfield Estate does not conduct animal testing on finished products.
Are your products vegan?
Vegan status may vary by product and formula. Please refer to the individual product page for the most accurate information.
The Guest Book
What is the Guest Book?
The Guest Book is our email list. Guests who enter the Guest Book receive release letters, Stillroom notes, tasting invitations, early access, and updates from Brumfield Estate.
Will you send a lot of emails?
No. We do not believe in shouting at guests.
We send letters when there is something worth sharing: a release, restock, event, Stillroom note, or important update.
How do I join the Guest Book?
You can join through the signup form on our website.
How do I unsubscribe?
Every Guest Book email includes an unsubscribe link at the bottom. You may leave the Guest Book at any time.
Local Events & Pop-Ups
Will Brumfield Estate host local events in Omaha?
Yes. Brumfield Estate plans to host or attend select local tastings, pop-ups, and discovery events in Omaha when the setting fits the brand and allows guests to experience the fragrances properly.
How will I know about local tastings?
Local tasting announcements will be shared through the Guest Book, our website, and our social media channels.
Can I book Brumfield Estate for a private event?
Private scent tastings, gifting experiences, or special events may be considered in the future.
For inquiries, contact Steward@brumfieldestate.com.
Contact
How can I contact Brumfield Estate?
For order questions, shipping issues, returns, damaged items, product questions, or general support, contact:
Please include your order number if your question is related to an existing order.
How long does it take to receive a response?
We aim to respond within 2–3 business days.
During launches, holidays, or high-volume periods, response times may be longer. Thank you for your patience as each message is reviewed with care.
Final Note
Brumfield Estate is being built with care, record, restraint, and hospitality.
Thank you for entering the Estate.
Build what will remember you.